Refund Policy

• Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

• To be eligible for a return, your item must be unused and in the same condition that you received it with all tags attached. It must also be in the original packaging.

To complete your return:

• We require a receipt or proof of purchase.

Partial refunds:

There are certain situations where only partial refunds are granted (if applicable).

• Any item not in its original condition;

• Any item that is damaged; and

• Any item that has missing parts for reasons not due to our error.

• Any item that is returned more than 14 days after delivery are non-refundable or able to be exchanged.

Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at Mine.co@outlook.co.nz 

Sale items:

• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

• We only replace items if they are defective or damaged, we do not except returns/exchanges or refunds in the event of a change of mind.

• If you need to exchange it for the same item, send us an email at Mine.co@outlook.co.nz 

Shipping:

• To return your product, please email us first at Mine.co@outlook.co.nz 

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.